By engaging Proleaf or accepting the quote provided by Proleaf, the customer (you) forms a contract with Proleaf and accepts the following terms and conditions.
Client/Customer means any party engaging, or proposing to engage the services of Proleaf, either verbally or in writing, and has the same meaning as buyer, customer, consumer or purchaser.
Quotation is a written or verbal specification of the works as discussed with the client and becomes the contract once the client agrees to the quotation.
In engaging Proleaf for the performance of any work, or for the supply of any products, materials or goods, the Client acknowledges acceptance of the associated costs and charges and agrees to make payment for such under the terms for payment set out herein. The Client acknowledges that it has represented an ability to pay for the work to be completed within 7 days of invoice date.
In the absence of a written agreement between the Client and Proleaf detailing a fixed scope of work and an associated fixed price for the provision of materials, products, goods or services by Proleaf, the cost for such shall be borne by the Client on a do and charge basis for the agreed sum of money.
The client is responsible for all approvals relating to access to the site by Proleaf to conduct the works. Charges will apply for any delays because of access restrictions.
Cancellation fees will be charged to any full or partial cancellation of services by the client unless 24 hours notice has been given. A charge of $230 will be charged if a cancellation is made with less than 24 hours notice.
Proleaf can cancel any work at any time, without penalty due to:
For any other reason that stops Proleaf carrying out the works scheduled.
Proleaf are not responsible for cracks, weakening, sinking or any other damage caused to driveways, footpaths, lawns or any other property of the client where machinery or plant access was required as part of the methodology to complete the works.
Any complaints about work conducted must be made in writing to Proleaf within 48 hours from the completion of the work.
Invoices are to be paid within 7 days (including weekends & public holidays) after the date of issue, which is for the point of clarification the date stated on the invoice, unless otherwise agreed to in writing by Proleaf.
Any changes requested on an invoice, being in relation to details including but not limited to; name on invoice, address on invoice, description of work, cost of work and any other detail on the invoice does not change the invoice due date.
Proleaf will issue the Invoice, Statements, Overdue Notice and Final Overdue Notice only to the individual responsible for organising the work, and takes no responsibility for submitting the invoice to the accounts department within an organisation or separate entity or individual.
It is the sole responsibility of the individual that receives the invoice; being the same person that agreed to the contract, to forward the invoice onto the relevant party and make clear the terms and conditions of Proleaf.
If payment is not made by the due date an Overdue Notice will be sent to the client/representative. The Client will have 7 days (including weekends & public holidays) from the date issued on the overdue notice to make payment. A Final Overdue Notice will be sent if payment is not received within 7 days of the first Overdue Notice.
Following a Final Overdue Notice by Proleaf, no further notice will be given before commencing legal action to obtain the balance owed by the client.
Due to the potential hazards associated with stump grinding operations, we require the client to provide us with written confirmation of the location of buried utilities (including but not limited to gas, electricity and water), as provided by the utility locating authority, prior to commencement of this work. Failure to do so will result in the client taking full responsibility for any resulting damage to utilities and pipes.
Any services that are not present on a Dial Before You Dig search are the client’s responsibility. Proleaf takes no responsibility for damage to any services where the client has not specifically informed us they are present.
Stump grinding depth can vary on client’s requests. If the client has not provided information on the depth required, then a general depth of 150mm is carried out. Depth can also vary on restrictions of area to be ground including but not limited to cables, pipes and access to stump.
Proleaf will grind the stump(s) down to the agreed depth, this does not include roots that extend away from the stump itself. These roots can be ground or removed if agreed prior to commencing work and is mentioned in the quote.
Stump grinding debris is not removed from the work site or disposed of unless negotiated prior with Proleaf, incurring an extra cost.